We partner directly with brands or approved distributors to bring you genuine products from all over the world. As part of our promise to you, we ensure that the brands we work with are intrinsically aware of their product ingredients and are socially conscious of the impact they have in the world around us.
All tried and tested, each brand and product has been personally approved by our team to make sure its of the highest quality for our customers.
If you exhibit signs of an allergic reaction, please wash the area with warm water and discontinue use immediately. Please seek advice from a medical professional.
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We offer payment by Visa, Mastercard and Amex cards. We also offer Paypal and Google pay options
Unfortunately you cannot make any changes once you have made payment. However, there is an opportunity to return any parcel or product that you do not wish to keep within 14 days of purchase. See our returns policy for more details
Occasionally popular products are available on pre-order for customers who want to secure the products just before it is re-stocked. This products have pre-order information available on the description section of the product page. Please read the information carefully, the estimated delivery date will be available to see.
No, completing your order without an account isn't necessary. However, in order to track the progress of your order and keep a document of your favourite products you've ordered. An account with us advisable.
Product prices are displayed in 4 of the most popular currencies, GBP, EURO and US Dollars. To view, click the currency drop down on the far left corner of the home page
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.
If you want to make a purchase with Klarna you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.
Yes, for both Pay Later and Pay Later in 3, Klarna may send you a link with the option to edit your details. You can also elect to amend your card details ahead of the second/third instalments when you choose to Pay Later in 3.
Klarna will automatically attempt to collect your payment. If we are unable to collect your payment on the scheduled due date, Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
Although Pay Later/Pay Later in 3 is widely promoted it is not always universally available. The Pay Later/Pay Later in 3 options are automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.
It is not possible to exchange products.
Before returning a product, please contact our customer service team to request a return.
Returning a product without informing us, may result in us being unable to process your return.
Please provide your order number, the item you want to return and the reason for the return in your correspondence
We are quick at processing orders once they have been placed, so we cannot guarantee that your order can be cancelled or amended before it is dispatched but we will always try.
If you notice any errors in your order after placing it, please contact us within an hour at which point we may be able to access your order and be more than happy to assist you.
We deliver globally. Click on this link to see our international delivery information.
| Delivery Service | Timeline |
|
UK Standard Delivery |
2-4 days |
|
Europe Standard Delivery |
Within 10 days |
|
UK Express |
Next Day ( If ordered before 11am) |
|
Europe Express |
2-3 Days |
|
International Standard Delivery |
Within 14 days |
We offer next day delivery within the UK only. Order before 11am to enjoy our next day service. Read more
Our platform has PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance.That’s hard to beat.It has the highest standards in the world on payment processing.
Lashify® is the inimitable DIY luxury lash extension system designed to apply our innovative Gossamer® lashes using our patented Underlash™ technique. Our award-winning system delivers easy to use, damage-free lashes with infinite possibilities for all eye shapes!
Our system of Gossamer® lashes, bonds, sealers, and Fuse Control™ Wand are designed to work together.
A Gossamer® is our revolutionary hand-made lash that is virtually weightless and boasts an undetectable spine. It is designed to precisely fit on the underside of your lashes, merging seamlessly with your natural ones.
In order to provide a damage-free experience, Gossamers were created to slowly disintegrate after several uses in order to prevent any damage to the natural lash.
Our Core, Volume, and Prismatic Gossamer® Collections encompass 7 different styles, 11 different colors, and 12 different lengths!
Gossamers are part of the Lashify system and are not your basic lash strip. For best results, do not handle with regular applicators or tweezers. Use only with Lashify® patented Fuse Control™ Wand and other patented tools and formulas.
Everything you need to get started comes in our Control Kit™: Gossamer® lashes, Whisper Light™ dual sided bond, Fuse Control™ Wand and Glass coating. All featured in our signature luxe case with a mirror designed to perfectly apply your lashes.
Absolutely not. The Lashify system was created to protect the integrity of your natural lashes, and we are committed to maintaining their health.
Our Gossamers® are virtually weightless in order to provide a damage-free experience, relieving your natural lashes from any weight and tension. They will slowly disintegrate after several uses in order to prevent any damage to the natural lash.
Our Whisper Light™ bond contains Biotin and Micro-Flex™ technology, creating a nourishing and flexible cushion, protecting your lashes from weight and tension for a completely damage-free experience.
Our Melt Away remover moisturises the delicate skin around the eyes and helps keep your lashes healthy by gently removing your Gossamer® lashes. No tugging, no pulling.
Yes! But, just like everything worth doing in life, it takes some practice. Once you get used to the Underlash™ application technique and handling the Fuse Control™ Wand, it is ridiculously easy!
Lashify® has simplified professional quality lash extensions so you can apply your own lashes in seconds— whether you're a novice, or total pro. Watch our video tutorials for a complete step by step, and check out our Lashify Educators on Instagram Live!
Give yourself plenty of time and some patience when first learning the system. Many don't perfect Lashify on their first try, but many do. Regardless, the first few times should be about getting the placement right. It takes an average of three tries before it clicks. So, don't get discouraged! Eventually you'll be able to apply in minutes!
That's the beauty: the choice is yours. You can apply and remove daily, or wear for up to 10 days! It's all a matter of preference, lifestyle, application method, and proper care.
Our Gossamer® lashes were designed to be virtually weightless in order to provide a damage-free experience, relieving your natural lashes from any weight and tension. After several uses the Gossamer lash will slowly disintegrate, as it's intended to in order to prevent damage to your natural lashes.
Lashify® is water resistant. You can easily shower, swim, do water sports, and exercise while wearing Lashify. However, long exposure to steam will loosen the Gossamers® and soften the bonds. If they get wet, allow them to fully dry before fusing. If they loosen, simply add extra bond and fuse.
At Lashify® we are committed to helping the environment. The following are recyclable: Gossamer® clamshell and cartridge, single unit carton for all tubes, mylar pouches, mailer boxes, crinkle packing material, and the Control Kit™ printed materials: welcome card, welcome card sleeve, and instruction booklet..
Although our Gossamer® lashes were not designed to be reused, 80% of our clients have found a way!
Join the Lashify Life group on Facebook to get helpful tips and tricks from over 55,000 clients! To avoid any discomfort or complications, we advise wearing Gossamers® as directed, and applying a new set when you are ready.
Our system of Gossamer® lashes, bonds, sealers, and Fuse Control™ Wand were designed to work together. We cannot guarantee results or a damage-free experience if/when Gossamers are used with traditional eyelash glue or tweezers.
Absolutely. We do not believe in testing on animals, there is no need to. Lashify is committed to beautiful, cruelty-free lashes. We use the finest synthetic silk in the world to create our luxuriously light Gossamers® that are comparable to, if not better than, mink, all without harming our animal friends.
Lashify is actively involved in helping all dog breeds, especially Bulldogs, through charitable contributions and in partnership with our friends at Road Dogs & Rescue.
Absolutely. Unlike traditional lash extension glues, Lashify's bonds are safe for sensitive eyes. Our bonds are created without fumes, cyanoacrylates or formaldehydes. However, we do recommend you doing a patch test for all eye related products.
In the rare event that you experience a quality issue, please contact tus right away by sending an email to lashify@candourbeauty.com. Images or video clearly showing the problem must be provided within a week of delivery, along with a detailed description and a photograph of your packing slip. This slip is required in order to rectify any issues. Refunds or credits are not guaranteed and are reviewed on a case by case basis. Candour Beauty conducts strict quality control processes where orders are checked and verified before being processed and packed. If an issue is determined, we will do our best to satisfactorily resolve the matter at hand.
If you have any further questions, please visit Lashify FAQ page to find out more.
