FREQUENTLY ASKED QUESTIONS


Products FAQs

Where are your products sourced from?

We partner directly with brands or approved distributors to bring you genuine products from all over the world. As part of our promise to you, we ensure that the brands we work with are intrinsically aware of their product ingredients and are socially conscious of the impact they have in the world around us.

All tried and tested, each brand and product has been personally approved by our team to make sure its of the highest quality for our customers.

I have suffered an allergy to a product, what do I do?

If you exhibit signs of an allergic reaction, please wash the area with warm water and discontinue use immediately. Please seek advice from a medical professional.


CB Insider FAQs

How do I become a CB Insider?

Sign up to become a CB Insider by clicking on the this link.

Join our community of CB Insiders to stay up to date with new product announcements & access to exclusive deals and insights

What benefits do I get from becoming a member?

  • Exclusive offers and discounts
  • Access to insider information via CB newsletters
  • Exclusive information about new products launch

PAYMENTS & ORDERS FAQs

What Payment methods do you offer?

We offer payment by Visa, Mastercard and Amex cards. We also offer Paypal and Google pay options

Can I make changes to my order after I made my payment?

Unfortunately you cannot make any changes once you have made payment. However, there is an opportunity to return any parcel or product that you do not wish to keep within 14 days of purchase. See our returns policy for more details

How long does it take to receive a pre-order product?

Occasionally popular products are available on pre-order for customers who want to secure the products just before it is re-stocked. This products have pre-order information available on the description section of the product page. Please read the information carefully, the estimated delivery date will be available to see.

Do I have to create an account to complete my order?

No, completing your order without an account isn't necessary. However, in order to track the progress of your order and keep a document of your favourite products you've ordered. An account with us advisable.

Can I see prices of the products in my local currency?

Product prices are displayed in 4 of the most popular currencies, GBP, EURO and US Dollars. To view, click the currency drop down on the far left corner of the home page


RETURNS AND CANCELLATIONS FAQs

Do you offer exchanges?

It is not possible to exchange products.

How do I return items?

Before returning a product, please contact our customer service team to request a return.

Returning a product without informing us, may result in us being unable to process your return.

Please provide your order number, the item you want to return and the reason for the return in your correspondence

How do I cancel my order?

We are quick at processing orders once they have been placed, so we cannot guarantee that your order can be cancelled or amended before it is dispatched but we will always try.

If you notice any errors in your order after placing it, please contact us  within an hour at which point we may be able to access your order and be more than happy to assist you.

 


SHIPPING FAQs

Do you ship outside the UK?

We deliver globally. Click on this link to see our international delivery information.

What is your standard delivery timeline?

Delivery Service Timeline

UK Standard Delivery

2-4 days

Europe Standard Delivery

Within 10 days

UK Express

Next Day ( If ordered before 11am)

Europe Express

2-3 Days

International Standard Delivery

Within 14 days

Do you offer next day delivery?

We offer next day delivery within the UK only. Order before 11am to enjoy our next day service. Read more


WEBSITE SECURITY FAQs

Is it safe to enter my credit card details for payment?

Our platform has PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance.That’s hard to beat.It has the highest standards in the world on payment processing.